Prof. Mohamed Hussein, Tanta University President, announced that Tanta University has achieved a 99.97% response rate within the Unified Government Complaints System of the Egyptian Cabinet for the year 2025, according to the official report published on the system’s electronic portal, covering the period from January 2025 to January 2026.

The Tanta University President explained that statistics issued by the system’s electronic portal indicate that the University received a total of 1,334 complaints during the year, of which 1,332 complaints were fully reviewed and resolved. These complaints included 1,138 individual complaints and 196 collective complaints, with only two complaints remaining under final review, underscoring the University’s high efficiency in resolving pending cases and its rapid responsiveness to submitted issues.

Prof. Mohamed Hussein emphasized that achieving this high percentage within the Unified Complaints System is not merely a statistical accomplishment, but rather a true reflection of the “Citizen First” culture adopted by the University. He noted that every complaint received is addressed immediately with the aim of reaching prompt and sustainable solutions. He added that this success is the result of the collective efforts of the University’s Complaints System team, under the supervision of Mr. Ahmed Rashad, University Secretary General, in cooperation with college deans, directors of university hospitals, Ms. Hagar Shehata, officer in charge of monitoring and responding within the system, as well as the working teams responsible for the Government Complaints System across all faculties, university hospitals, administrative units, and university residences. This coordinated effort reflects the team’s ability to respond in real time to issues, particularly those related to vulnerable groups and persons with disabilities, reinforcing the principles of transparency and digital governance adopted by the Egyptian state in line with Egypt Vision 2030.

Regarding the classification of users interacting with the system, citizens accounted for the largest share of engagement with a total of 1,273 requests, followed by representatives of governmental entities with 39 requests. The system also placed special emphasis on vulnerable groups, ensuring that all submitted complaints were addressed, in order to provide inclusive and comprehensive services to all segments of society engaging with the University.